REFUND

Car Home Depot makes every effort to ensure that its products meet high quality and durability standards, and warrants to the original purchaser that this product is free from defects in materials and workmanship for a period of 30 calendar days from the date of delivery.

This coverage applies to products that are defective, damaged upon arrival, or incorrectly fulfilled. It does not apply to damage resulting from misuse, abuse, negligence, accidents, improper installation, unauthorized repairs or alterations, criminal activity, normal wear and tear, or lack of maintenance.

To the fullest extent permitted by applicable law, the company shall not be liable for any injury, loss, or damage to persons or property arising from the use or misuse of the product, including incidental, indirect, special, or consequential damages.

WHAT IS YOUR RETURN POLICY?

Returns are accepted within 30 calendar days from the date of delivery for eligible items.

We do not accept returns for items that have been misused, abused, damaged due to negligence, accidents, improper installation, unauthorized repairs or modifications, criminal activity, normal wear and tear, or lack of maintenance.

We shall not be liable for any injury, loss, or damage arising from the improper use or installation of our products, including incidental, special, or consequential damages.

RETURN REQUIREMENTS

To request a return, customers must contact the Customer Care Team via email at support@carhomedepot.com and provide the necessary information, including photos or videos, for verification.

Eligible returns must meet all of the following conditions:

Item is unused and uninstalled.
Item is unopened and in its original condition.
Item is returned with its original packaging and all included components.
The return request is submitted within 30 calendar days from the date of delivery.
The return is authorized before the item is shipped back.

IMPORTANT NOTE: Items cannot be returned or refunded for compatibility or fitment issues ("Item Does Not Fit / Not Compatible"), as all sales are final and products are sold as advertised. Customers are encouraged to review the product description, specifications, compatibility information, and FAQs before placing an order. If you have any questions before purchasing, please contact the Customer Care Team.

RETURN PROCESS

Once the return request is approved, the Customer Care Team will provide a Return Merchandise Authorization (RMA) number and return instructions.

Customers are responsible for the return shipping cost unless the item was damaged, defective, or the wrong item was shipped.

Returned items must be sent to the return address provided by the Customer Care Team within the specified timeframe. Failure to return the item within the required timeframe may result in forfeiture of the return request.

Customers may be required to provide proof of shipment, including:

Date shipped
Full name
Tracking number
Package weight

All returned items are subject to inspection by our Returns Team before a refund is approved.

RETURNED TO SENDER (RTS)

If a package is returned to the sender due to any of the following reasons, the order may be reshipped upon request:

No secure place to leave the package.
The customer provided an incorrect or incomplete shipping address.
The customer missed the delivery attempt or failed to pick up the package from the post office within the required timeframe.

Reshipping fees are based on the actual shipping cost and may vary depending on the package size, weight, destination, and carrier rates at the time of reshipment.

WHAT IS YOUR CANCELLATION POLICY?

Orders may be cancelled within 24 hours from the time of purchase. After 24 hours, cancellation requests will no longer be accepted and the order will be considered final.

To request a cancellation, customers must contact the Customer Care Team at support@carhomedepot.com and provide the order number.

A cancellation fee of $7.95 may be applied to cover processing costs.

WHAT IF THE ITEM IS DAMAGED OR DEFECTIVE?

We always ensure that we provide the best quality product. If an item arrives damaged or defective, customers must contact the Customer Care Team via email at support@carhomedepot.com within 7 calendar days from the date of delivery and provide photo or video evidence for verification.

All claims are subject to review and inspection before approval.

Once approved, a replacement will be issued. In some cases, the item may need to be returned for inspection before replacement is processed. If required, return instructions or a prepaid return label will be provided by the customer care team.

Customers must return the item within the given timeframe if a return is required. Failure to do so may result in forfeiture of the claim.

Valid reasons for replacement include:

Item arrived damaged
Manufacturing defect not caused by misuse, improper installation, or negligence

CAN I GET A REFUND?

Yes. Refunds may be requested within 30 calendar days from the date of delivery, subject to approval under the refund policy.

Refund eligibility does not apply to:

Customized items
Items with free promotional gifts
Orders still in transit
Orders delivered to an incorrect or incomplete address provided by the customer
Orders marked as “Delivered” by the courier unless valid proof of non-receipt is provided

NOTE: The 30-day money-back guarantee is not applicable to the cases listed above.

WHAT IS YOUR REFUND POLICY?

Approved refunds will be based on the item price, minus applicable deductions such as restocking fees.

Shipping fees are non-refundable. If free shipping was applied at checkout, no shipping refund will be provided.

A restocking fee of $7.95 per order may be deducted depending on the item and processing requirements.

Once approved, refunds will be processed within 3–5 business days, depending on your bank's or payment provider's processing time.

Late or Missing Refunds

If you have not received your refund after the processing period:
Check your bank or payment account.
Contact your bank or payment provider, as refunds may take additional time to appear in your account.
If you have completed the steps above and still have not received your refund, please contact the Customer Care Team via email at support@carhomedepot.com.

Note: A refund cannot be requested if:

The package is currently in transit according to the courier's tracking information.
The item was delivered to the shipping address provided in the order.
The item was returned to the post office or marked as Return to Sender due to an incorrect or undeliverable shipping address provided by the customer.

WHAT IF MY ITEM IS LOST OR STOLEN?

We are not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. Once the carrier's tracking information confirms delivery to the shipping address provided at checkout, including a mailbox, front desk, reception area, or other designated delivery location, the order is considered fulfilled and is no longer eligible for a refund, replacement, or reshipment.
If you entered an incorrect or incomplete shipping address, please contact the Customer Care Team via email at support@carhomedepot.com within 24 hours of placing your order to request an address update. Once an order has been processed or shipped, address changes may no longer be possible.
If a package is returned due to an incorrect or incomplete shipping address provided by the customer, reshipping fees will apply based on the actual shipping cost, which may vary depending on the package size, weight, destination, and carrier rates.
We are not responsible for any injury, damage, or loss resulting from the misuse, improper installation, or improper use of our products. By purchasing and using our products, you acknowledge and accept these terms.

WHAT IF I PROVIDED THE WRONG ADDRESS?

Shipping address updates are only accepted within 24 hours of placing an order. To request an address change, please contact the Customer Care Team via email at support@carhomedepot.com.

After the 24-hour period, the order will be considered final. Once an order has been processed or shipped, address changes may no longer be possible.

A refund cannot be requested if:

The package is currently in transit according to the courier's tracking information.
The package was delivered to the shipping address provided in the order.
The package was returned to the post office or marked as Returned to Sender (RTS) because the shipping address provided by the customer was incorrect or could not be located.

IMPORTANT NOTE:

RETURNED TO SENDER (RTS)

If a package is returned to the sender due to any of the following reasons, the order may be reshipped upon request:

No secure place to leave the package.
The customer provided an incorrect or incomplete shipping address.
The customer missed the delivery attempt or failed to pick up the package from the post office within the required timeframe.

Reshipping fees are based on the actual shipping cost and may vary depending on the package size, weight, destination, and carrier rates at the time of reshipment.

For any other inquiries, please do not hesitate to contact us at support@carhomedepot.com

Our Customer Care Team provides the best quality support to all our customers worldwide. In fact, we received awesome reviews from our customers around the globe.

Last Updated July 2026